Frequently Asked Questions About Shipping & Delivery

You enjoy free shipping from the order amount indicated below, depending on your delivery address. Below this amount, a fixed shipping fee applies.

Benelux: free shipping from €40 (otherwise €4.95) — delivery within 1-2 days.
France/Germany: free shipping from €50 (otherwise €6.95) — delivery within 3-5 days.
Other EU countries: free shipping from €90 (otherwise €8.95) — delivery within 5-8 days.

Orders placed before 12.00 midday on a working day will be dispatched that same day. Within the Benelux, we aim for delivery within 2 working days. For other EU countries, we aim to deliver within a maximum of 5 working days.

No, you do not need to be present. Your package will be left in a safe place or delivered to a pickup point in your neighbourhood.

Package tracking is not yet available. We are working to activate this feature as soon as possible. Do you have any questions about your order? Please feel free to contact us at hello@thegreenathelete.eu.

Contact us at hello@thegreenathelete.eu and we will assist you as soon as possible.

Always check your delivery address carefully when placing your order. Once you have confirmed your order, we regret that it is no longer possible to change your delivery address. If you have any doubt, please contact us immediately via hello@thegreenathelete.eu — the sooner we know there is a problem, the sooner we will be able to help you.

Orders can be placed quickly and easily via our web shop. Just add the products you want to your shopping cart and complete the ordering process.

Yes, you do need an account to place an order. This allows us to process your data correctly and offer you a smooth shopping experience for future purchases.

Click on the profile icon at the top of every page, next to the shopping cart. Enter your email address and follow the steps to complete your account.

Once an order has been placed and confirmed, we regret that it is no longer possible to cancel it. In order to guarantee prompt delivery, we process orders as quickly as possible. Have you received your order but decided not to keep it? You can make use of our returns policy.

Yes, returns are possible within 14 days of receiving your order. The product must be unopened and in its original condition. Please contact hello@thegreenathelete.eu with your order number to initiate the return process.

Return costs are borne by the customer, unless the product was damaged or delivered incorrectly. In that case, we will cover the return costs.

Following receipt and inspection of the returned product, the purchase amount will be refunded to the original payment method within 14 days.

Please contact us as soon as possible at hello@thegreenathelete.eu with your order number and photos of the damage. We will do our best to find a suitable solution.

Send an email with your order number to hello@thegreenathelete.eu. We will investigate the situation as soon as possible and get in touch with you.

Send an email to hello@thegreenathelete.eu with your order number and details of the missing products or quantities. We will sort this out for you as quickly as possible.

Contact us at hello@thegreenathelete.eu. If the packaging is unopened, you can return the product. We will guide you through the process step by step.

Of course! Send an email to hello@thegreenathelete.eu and our team will be happy to help you choose the right product, based on your needs and goals.

Contact us at hello@thegreenathelete.eu. Our team is ready to deal with your question or complaint as quickly and effectively as possible.

After receiving your order, you will be invited to leave a review. You can also post a review directly on the product page of our web shop.

We offer exclusive discounts for sports clubs and teams. Please send an email to hello@thegreenathelete.eu stating the desired product, the quantity, the name of the sports club, and your contact details. We will get in touch with you as soon as possible.

Our team is ready to answer professional inquiries and discuss opportunities for collaboration. Please contact us at hello@thegreenathelete.eu.

Send an email to hello@thegreenathelete.eu with a short introductory text about yourself and an explanation of how you fit into The Green Athlete story. We read every application with interest.

You can easily unsubscribe by using the link at the bottom of every newsletter. You will then no longer receive any further communication from us.